Our delivery options are fully tracked. If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help. For orders to international destinations that are delayed, please check if your order has been held in customs clearance. You may be required to pay sales tax or customs duty. For UK Standard orders, please check if Hermes have left you a calling card. If so, please follow the steps to rearrange delivery at a convenient time. If not, please contact our team who'll be able to help you: firstname.lastname@example.org.